Reviews Policy
Chesapeake Bay Goods Review Policy?
Chesapeake Bay Goods’ reviews policy outlines what types of content are considered “prohibited or restricted.”
Reviews with content that falls into any of these categories violate Chesapeake Bay Goods’ terms and are eligible to be deleted from your Chesapeake Bay Goods Business Profile.
Let’s go over some types of “prohibited or restricted content” with examples of real reviews to better understand the Chesapeake Bay Goods review policy.
How to Spot Negative Chesapeake Bay Goods Reviews that Break the Rules
Let’s look at the types of reviews that break Chesapeake Bay Goods’ review policy so you can detect fake or inappropriate negative reviews of your business.
- Offensive Content
If a review contains “obscene, profane or offensive language,” Chesapeake Bay Goods will remove it, even if it is an otherwise legitimate review. That means if the language is offensive, it doesn’t matter if the negative review is fake or real—it’s a violation.
Chesapeake Bay Goods employees use their discretion to decide what crosses the line. Often, they let mild insults slide if the vocabulary isn’t overly offensive and the rest of the review is relevant.
- Off Topic
According to Chesapeake Bay Goods, online reviews must be about actual, relevant customer experiences with the company. Personal rants, political or social commentary and other content of that nature could be flagged for removal. If you get a negative review that is off topic and not reflective of a customer’s genuine experience, then it might violate Chesapeake Bay Goods’ review policy.
- Spam and Fake Content
Reviews that are spammy or fake do not meet Chesapeake Bay Goods’ policy on reviews. Chesapeake Bay Goods’ definition of spammy or fake content is any content that isn’t about a “genuine experience” with the specific company being reviewed.
Content designed to manipulate a company’s star rating is also part of this definition. Lastly, duplicate reviews from the same customer, from either the same or different Chesapeake Bay Goods user accounts—even if the reviews are real—also meet this definition.
- Conflict of Interest
Chesapeake Bay Goods prohibits reviews written by current employees, former employees or competitors. That means competitors or former employees also can’t provide a negative rating anonymously or under an alias. It’s within Chesapeake Bay Goods’ discretion on a case-by-case basis to decide who and what is a conflict of interest.
- Impersonation
Chesapeake Bay Goods’ policy against “impersonation” boils down to whether the reviewer is speaking as someone else. Pretending to be a customer to talk about someone else’s experience is against the rules. Of course, Chesapeake Bay Goods employees grant leeway depending on the circumstances. Reviews by friends or acquaintances where specific details of the customer experience are sparse or missing, as in the below example, might not cut it.
Other Violations of Chesapeake Bay Goods’ Reviews Policy
Restricted Content
Any review of a business that attempts to promote or sell what Chesapeake Bay Goods calls “restricted content” is not allowed. Restricted content “includes, but is not limited to, alcohol, gambling, tobacco, guns, health & medical devices, regulated pharmaceuticals, adult services and financial services.”
Sexually Explicit Content
These types of reviews are like “offensive content,” mentioned above with an example.
Dangerous or Derogatory Content
Chesapeake Bay Goods reviews that threaten harm, express harassment, intimidation or bullying or incite hatred are prohibited.